Few things derail the average working day faster than running into technical difficulties. One issue can lead to a loss of productivity with time wasted waiting to receive on-site support for a customer’s desktop.
However, remote support IT software has advanced in such a way that users can access service anywhere at any time.
Advanced Services for a Technological Age
Every day, companies are seeking IT solutions that are more cost-efficient and reliable. The new software has made on-site-only support a thing of the past.
Now, technicians can provide immediate customer service by mediating your devices from anywhere around the world using secure remote support sessions.
What Does Remote Support Mean
Remote support IT software is a system that allows users to receive IT assistance without actually having an IT professional come to your location.
Businesses can give access to their computers and have them fixed without the engineer being physically present using remote support tools.
How Everyone Can Benefit from Remote IT
Time-Efficient and Cost-Effective
Unattended support allows the IT team to perform fast-response maintenance, update devices, and provide technical support while the customer is away from their computer.
This on-demand solution cuts costs by eliminating the need for technicians to travel to visit their clients.
Giving an IT technician remote control over your computer systems will enable the time-saving aspect of the service.
No longer do you have to schedule a time that works for both the technician and your administrators, the troubleshooting can occur without interruption of your schedule.
Service is available as long as your computers are switched on and the relevant permissions are granted to your managed IT service provider.
You can schedule upgrades and patches for whenever it is most convenient, usually out of standard business hours.
Remote PC access software takes extensive security measures to ensure your computer login information remains private.
Giving permission for professional technicians to use remote computers to access your systems is similar to on-site service: as long as the company you select is reputable, they take the proper steps to ensure protection against outside attacks.
Remote support software now offers additional HIPAA compliant steps for sensitive patient data in healthcare organizations.
Who Offers the Best Remote IT Support?
Finding the right remote support software can boost the efficiency of your IT department and maintenance teams.
Here are some of the most respected remote support IT software and services currently available, and their stand-out features.
RemotePCis designed with simplicity in mind. Their always-on remote access can be set up once by sharing a unique ID and numerical key, which cuts down verification time.
Unlimited concurrent access, fast installation, and setup, and user-friendly interface make RemotePC a favorite of many IT professionals.
While TeamViewer is more suitable for large companies, the interface and navigation tools make it highly user-friendly.
TeamViewer has built-in remote computer access program features for unattended access remote support solutions.
One of them is wake-on-LAN, which allows users to access sleeping computers and return them to sleep mode when they are finished.
Other features include file transfer remote capabilities, cross-platform access, secure unattended access, and more. TeamViewer is compatible with Windows, OSX, Linux, Android, and iOS.
FixMe.IT assists in sharing clipboard data such as text, images, and other files from one computer to another.
Users can also drag and drop files from remote desktop computers or between client machines.
Desktops FixMe. IT software features include multi-session handling, two-way desktop sharing, and simultaneous access to a maximum of 150 unattended machines.
In general, remote IT services improve the functionality and reliability of a business’s operating system by providing another set of expert eyes on its efficiency and performance.
Let’s face it, your business does not have the time for downtime!
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In the past years, no area in IT has generated as much hype as cloud computing. As the latest technology, it has evolved to deploy, access, and use information to simplify a variety of operations.
Many industries are switching from their traditional client-server architectures to cloud services – healthcare is one of them.
What Are Cloud Services?
A cloud service offers access to applications, resources, and services that are retrieved from offsite servers delivered via the internet.
The cloud service provider supplies the hardware and software, and their services include online data storage, backup solutions, database processing, and more.
Which Companies Provide Cloud Services?
There are many cloud service providers to choose from, keep on reading to learn more about them and what they have to offer.
Oracle provides SaaS (Software as a Service), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and DaaS (Desktop as a Service) to enhance the customer experience.
The platform also supports common standards and open-source solutions and frameworks – as well as apps dependent on AI, blockchain, IoT, and machine learning.
Google Cloud Platform
This inexpensive cloud service provider is user-friendly and ensures consistency, performance, and management.
IBM Cloud offers Iaas and PaaS, as well as a wide range of cloud SaaS management tools.
Users have the benefit of choosing the working infrastructure: the processor, hard drive configuration, RAM, port speed, virtual servers (cores, storage, and RAM) or cloud storage.
Overall, the IBM Cloud is a reasonably priced, fully customizable cloud service tailored to your needs (and your wallet).
Verizon provides a suite of cloud services and tools combined with a flexible platform. The company offers Secure Cloud Interconnect, their proprietary built-in security for both private and public clouds.
Highlights include Verizon Cloud Console management, object-based storage, migration tools, and cloud marketplace services.
How Our Cloud Services Help Your Healthcare Practice Grow
Integrating cloud-based solutions into your healthcare practice will allow employees easy access to the company’s data center.
Medical centers will be able to connect and share data from multiple computers at any time, anywhere, which will be invaluable in real-time emergencies.
Cloud benefits for healthcare providers include (but are not limited to):
- Convenient and cost-effective compared to traditional methods
- Allows healthcare providers to share proprietary data resources quickly and efficiently
- More control in customer relationship management (CRM)
- On-demand secure access to data such as vital patient information, clinical applications, and management data
- Remote storage of public medical data
Questions To Answer
Who Is The Best Cloud Service Provider?
It’s a close tie, but Amazon Web Services (AWS) is the provider whose cloud offerings stand out from the crowd. AWS offers different pricing models, extensive admin controls, and allows ample customization. It is one of the most flexible on-demand cloud computing options for large and medium-sized organizations.
Which Cloud Certification Is Best 2020?
Amazon Web Services is offering the best in the market: the AWS Certified Solutions Architect – Professional. The program targets experienced networking professionals that design and deploy AWS cloud environments.
Which Cloud Services Does Amazon Offer?
AWS offers a selection of cloud-based products that helps expedite business processes and lowers IT costs, such as:
- Developer and management tools
- Security and enterprise applications
If you are a healthcare provider looking to switch to a cloud-based service for your practice, give us a call today at Northern Arizona IT .
We are happy to answer any questions you have and to discuss the best cloud computing services that fit your healthcare practice’s needs.
How Mobile Technology is Transforming the Way Doctors Care for Patients
Managed IT services are proving to become a vital piece of healthcare management practices via the integration of mobile apps. Mobile devices can now be used by healthcare professionals, such as doctors to conveniently manage many aspects of their practices. This technology has significantly changed many aspects of clinical practice.
Through the installation of medical software applications, professionals can keep track of important information as well as the necessary tasks they are required to complete. In today’s digital age of technology, there are various apps now available to professionals of all backgrounds.
For healthcare professionals, keeping track of patient records is just one example of how mobile apps have simplified things. Many of these applications are safe and trusted in regards to data protection. Professionals can rest assured that their information is highly protected and their network security is not compromised. These digital applications work via cloud-based services that work to share information safely. For more information as it pertains to data security, you may want to contact an IT support specialist.
The use of mobile devices and specially designed applications have been proven to provide healthcare professionals with many excellent benefits. This includes better organization, easier access to patient information, and assistance in making diagnoses.
Nevertheless, many professionals may be skeptical about storing important information on their mobile phones and allowing access to third-party applications. However, using a cloud services platform, many of these apps have assured users that their information is safe, secure, and kept private.
Popular Apps to Help You Manage Your Healthcare Practice
We’ve compiled a list with some of the most popular apps used by many healthcare professionals to assist them in keeping track of information and important tasks.
1upHealth’s provider application assists healthcare professionals to organize their many patients’ data. Through the use of a cloud services platform, professionals can view information that patients have chosen to share via the 1upHealth patient application.
ACT.md provides users with the ability to allow providers to view data and other information indicating the needs of patients. This information is then used with partner healthcare professionals to best address their medical needs. This app safely shares information with professionals near you without risk.
Airstrip connects users with healthcare professionals all across the country. Information is shared via a cloud service platform and is safely transferred to each individual healthcare professional. IT support specialists can assure you that information safely reaches your healthcare professional without being seen by third parties.
This healthcare app enables patients to share and access their medical data with health care professionals all across the country. Healthcare professionals such as doctors who use this application can view things like medical images, lab results, dental records, clinical reports, and much more.
If they prescribe a particular medication, doctors can use this application to communicate with patients to assist them in properly administering it. ClotMD can be accessed from a desktop or mobile device. It connects patients with their providers for real-time communication regarding prescriptions and the use of any prescribed medicines.
Implementing a Cloud Services Platform To Streamline Information Sharing
Photo by rawpixel.com
Through the facilitation of cloud services platforms, healthcare professionals can be given information about patients through a centrally distributed source. Users such as doctors, medical centers, and a wide variety of healthcare systems all across the country have the ability to go online through their mobile devices and share electronic medical records. Due to the fact that medical records contain important and confidential information regarding each patent, cloud services have made the process secure as well as convenient.
Although costs may vary, it will be unnecessary to update systems that pertain to the storage of data. This is because cloud storage is a centrally organized system managed and supported by IT specialists. The security of data is not an issue for IT professionals due to the fact that information is stored in the cloud. Cloud storage has become a great tool for those with a large amount of data and information in need of safe and secure storage. Network security will no longer be an issue as information will be stored safely.
Ensuring the Best Network and Data Security for Your Medical Practice
Photo by Pixabay on Pexels
In order to supervise the safe exchange of vital information through mobile device applications, The National Cybersecurity Center of Excellence has created guidance to further assist organizations to reduce security risks. This also applies to the IT companies that have created applications such as those mentioned in the previous section.
In today’s age of digital technology, mobile devices have allowed users to further store information and keep track of daily tasks. In the case of apps used by healthcare professionals, employees of such apps have access to a variety of resources.
As a result of the information potentially being at risk, the guidance provided by the National Cybersecurity Center of Excellence is a further precaution in the prevention of information theft. Many mobile devices may lack advanced security controls that are used in devices such as desktop computers.
Organizations, therefore, are required to keep track of actions taken by employees within the organization and monitor potential security risks. These actions will help prevent applications from being compromised and will keep your information from being stolen. The overall goal of the guidance is to assist organizations, including IT support specialists, identify and address risks.
Hiring the Right IT Support Services to Efficiently Manage Your Healthcare Practice
IT support services can help to minimize risks to your personal and vital information. This is especially important for healthcare professionals who access data for their patients. As a healthcare professional, using an application to better organize information is a great way to keep track of important tasks and patient requirements.
An IT support service can better secure this information and assure you that no information is at risk. There are various services online that have been proven to be beneficial and could be a potentially great asset for your healthcare practice’s overall security.
We’ve all heard that every industry should have a code of ethics, but do you know what ethics are?
Having ethics and morals is what differentiates us as humans. They help you make choices between what’s acceptable, and what isn’t.
A code of ethics sets the standards for what is expected from professionals. This document can help you differentiate right from wrong easily, due to the use of strong words such as “always” and “never”.
Every profession must follow this code, and the IT industry is no exemption. IT support professionals should always go by this document because they work with personal information.
Sometimes, IT professionals can get into a situation where their judgment is vital. For example, if they notice that their client is doing questionable things, should they report it or keep it to themselves to protect the client’s privacy?
What is Ethics for IT Consulting Firms
IT Consulting firms can help you solve specific problems or overcome a temporary challenge. Being a short-term contract can make the firm think that they can jump over the ethics code.
But doing this can have serious consequences, and it could even prevent other clients from hiring the firm.
The industry must have some basic moral concepts such as intellectual property, the privacy of the clients, and moral responsibility.
IT professionals must hold in strict confidence all information concerning the business of the client, and should not divulge such information.
Members of the industry must assist in maintaining the integrity of the company, and the IT professional should participate in those activities.
You have an obligation to support and advance the interests of the company and the Information Technology professionals. The rights and aspirations of the colleagues should always be respected.
Why is the Ethics of IT Services Important?
Ethics in IT Services are important because it creates a sense of trust, responsibility, and integrity. Ethics also promote privacy, confidentiality, and help to prevent conflict and dishonesty.
Sometimes people don’t understand that what is legal isn’t always ethical. This can cause serious issues for the professional working in a specific case, and that is why the worker should know the code of ethics.
BENEFITS OF AN ETHICS CODE
Having a code within the industry can avoid issues that could happen if the professional isn’t ethical, and it also protects the company from any data leaks.
- Discourages the sharing of passwords and sensitive information – this helps secure the computer system from any malicious attack.
- Encourages data protection due to the client’s privacy.
- Prohibits unauthorized deletion, copying or modification to the private data – this ranges from emails to classified files.
- Discourages users from vandalizing, participating in fraudulent activities, and unlawfully using information.
- Avoids conflict of interest within the company, and demonstrates competence and quality to the service.
Learning from the Mistakes of Others to Protect IT Service Management
It’s vital to the industry that we understand how other companies experienced malfunctions in their network’s privacy. IT service management can be a vulnerable area of a company, but it can also be protected.
There have been many security breaches throughout the years. We have to analyze the conditions of the violation to avoid that in our industry.
Sometimes, a company is so busy trying to produce and sell products, they forget about the security measures they must take. This is why it’s so important to have an IT consultant or a computer support specialist. They will focus all their efforts for maintaining the software.
There isn’t an international code of ethics, and this can drive the industry to create an internal system. This code should be based on four primary things: commitment, courage, focus, and respect.
First of all, the commitment to the work team. This means that you should trust your co-workers because they all have the same interest, keeping the company moving forward.
And most importantly, there should be respect between all workers. People from all races, ages, and backgrounds should be accepted and cherished as valuable members of the company.
How IT Solution Businesses Want an Ethical Solution for their Customers
To have a successful IT business, your customers should trust your company. Building trust and credibility with your clients is essential for retaining customers, which is crucial for success.
If there’s a gap in your codes or there’s a security hazard, it can drive customers to think you will not keep their data confidential. One thing thriving IT solution businesses have in common: customers with confidence in their services.
The most important thing about being an IT professional is to understand that your client’s interest is above your own. For example, if you’re working in a campus dealing with students’ personal information, you can not use your admin privileges to read their emails. This can cause a major security hazard, and then your customers will not trust your workers.
Implementing a strong set of IT code of ethics into the industry will assist in the IT company’s success. IT solutions is a booming industry, but it wouldn’t work without a strong code of ethics.
How to Know if Your IT Professional Follows a Code of Ethics
Before hiring an employee, you should try to determine if they have strong ethics or not. The profile of an IT professional is an individual with outstanding interpersonal skills and an organized personality. If you don’t see these characteristics during the interview, you should go onto the next candidate.
This crucial for the industry, because you can avoid so much trouble just by asking simple questions, such as:
- What would you include in a computer system analyst document? — This document details the operational specifications of IT systems, so the candidate should list data flows, user scenarios, and functional activities.
- What is an essential quality in an IT consultant? — The response should include attention to detail, different approaches to resolving issues, and excellent organization skills.
- Describe a mistake during your duties, and how did you solve it? — Look for stories where the candidate erred, solved their mistake, and learned an important lesson due to that experience.
After the interview, you should always ask the candidate for personal references. Ask where they worked before, how they behaved during the time working there, and why they are not working in that company anymore.
But, you should always hire a person based on your gut feeling. If the candidate seems exceptional, but something seems off, listen to your instincts. Hire someone you feel connected to, and you’ll notice good vibes in your working environment.
Northern Arizona IT is a trusted IT consultant in Prescott, Arizona serving all of the Grand Canyon State. The company specializes in managed IT solutions, cloud-based storage systems, data protection and security among a slew of other services that will streamline your business.
Northern Arizona IT has been in business for over 10 years and have grown in trust and high standing with their clients. Give them a call today to see if they are the right fit for your business IT needs.
Technology is constantly advancing with the purpose to streamline procedures, to increase the expediency of daily tasks and duties, while decreasing the manpower and manual hours to perform them. One industry that is benefiting greatly from technological advancements is the healthcare industry.
We see it in the news all the time, as well as in political debates, the hot topic of rising healthcare costs. Information technology that has been integrated into the healthcare system is driven to help ease this issue. Streamlining the work of the administrative team, decreasing the manual hours of the physicians and medical staff, creating more ease-of-use and simplifying the transfers of patient records and data between providers.
The goal is to maximize efficiency with better care and services for the patients with these technological advancements in the medical field.
What is Health Information Technology?
Health information technology is the infrastructure that houses patient records for ease of retrieval, updating and sharing among providers, pharmacies and labs. It is also used to analyze and record patient data.
Health IT also encompasses software that creates a more systemized approach to collecting data, scheduling appointments and reminders, suggesting tests and prescriptions, and to assist with patient marketing outreach.
Manual labor hours and tedious tasks are facilitated through an electronic format to decrease waste and money spent on materials, plus have a faster submittal and retrieval time.
Ways IT Services Are Affecting the Cost of Healthcare
Electronic Health Records
Electronic health records are a proven and effective upgrade in the healthcare setting to help lower healthcare costs. In a study reported by Science Daily, community doctors who had switched to electronic health records saw an overall cost reduction in patient care of 3%, resulting in a $5.14 savings per patient. This may not sound like a lot but where healthcare costs continue to rise, this decreased expenditure does make an impact.
Going electronic with health records, opposed to traditional paper records also comes with the benefit of better quality care from providers, a cost savings on materials used for print and storage, and fewer medical errors.
Another plus for digitizing this system is that data is more easily collected for medical researchers to track health trends, outbreaks and epidemics, which can assist in increased substantial treatment with more vaccines and medically-assisted protocols available for the need.
Medical assistants, nurses, medical billers and appointment schedulers all rely on inputting, retrieving and sharing information from within the medical records. With ease of access to this information, protocols are faster and more efficient, saving time and manpower. Medical billers can also send out claims faster to the insurance companies.
You may have noticed the last time you went to the doctor’s the front desk manager handed you a tablet to enter in your information opposed to a stapled packet of paper on a clipboard with a pen. Opposed to manually filling out your personal information and health history to then hand it off to the front desk staff to decipher the handwriting and enter into the computer system. With electronic registration, patients are also asked to jump on the bandwagon of streamlining medical practices.
The data you enter at registration goes right into your electronic health record for ease of access by the medical assistant. The medical assistant can then record your vitals right into the same chart, and the information is right there for the provider to review all within the appointment setting. This allows for quicker access and better quality of care all around from the M.A. to the physician to the check out at the front desk.
Medical Practice Management
The medical office manager is the hub of the whole medical practice, keeping the office moving and flowing competently. Without the front end under control, the rest of the practice feels the pressure and the chaos start to creep in, which is not the ideal message to be translating to patients.
A medical practice management software implemented into front desk workstations provides streamlined efficiency for the office’s clerical and administrative duties, which keep the overall office running smoothly.
The practice management software is designed to automate almost every clerical task associated with health information management. The medical practice management software eases the workload submitting insurance verification, other communication with insurance companies, and storing basic patient information including appointment scheduling.
This is a software system that was designed specifically for the healthcare setting and can be tailored to the specific needs of the practice as well.
With the medical industry adopting the electronic health record movement, a trusted and secure environment is required to house all of this data. Cloud services are a cost-effective and trusted method to store this big data that is now being collected, shared, analyzed, and updated daily.
Cloud based services for data storage free up space in the office setting by eliminating the need for bulky server stations that are vulnerable to power outages and crashes. Without this risk, it also decreases the need for IT support services and downtime associated with crashes and power outages.
Cloud managed services are managed at a remote location where information is safely stored and always retrievable.
VOIP Phone Services
The Voice-over Phone Internet Protocol phone service has been widely incorporated into the healthcare setting to better streamline the calls from providers and patients according to their needs. This frees up the need for the front desk manager to play receptionist with incoming calls and redirecting them. Multiple phone lines can be added and directed to the appropriate department within the office. With less time on the phone, this allows front desk staff to focus on other clerical tasks.
When compared to a landline service, a VOIP phone system tends to run cheaper for businesses. VOIP phone systems also have the flexibility of adding more phone lines without a limited number, which is not so for a landline service. There are also many more benefits and features for VOIP phone services that healthcare offices can reap, including the ability to make conference calls whether in or away from the office, and call routing to different services.
Medical Portals and Apps
For a faster and easier way to communicate with patients, healthcare providers are implementing online patient portals and mobile apps. Patients can get reminders of bills that are due, when lab tests are available, appointment reminders, have access to a whole database of health resources, and communication methods with the medical staff for questions.
Online accessibility for patients decreases the need for call backs, phone call appointment reminders, calls to discuss labs, or to mail out paper invoices – these administrative tasks can be drastically reduced by automated, online services.
Online Marketing Strategies
A lot of healthcare providers spend a lot of time and money working hard to get their credentials, the office space and equipment for their practice. What good is all of that hard work if patients and other providers don’t know that you exist? Online marketing for healthcare gets the medical practice in front of those who need the care that is provided. There are specific target market strategies that can be employed to create an effective online presence and marketing approach.
The trend has been set to move away from direct mailers. Mailers take time to create, are expensive to produce and have an added wait time for delivery. Digital healthcare marketing gets the provider’s name and practice in front of way more qualified patients at the click of a button than any mass mailer could.
Managed IT Services
With all of these resources going digital and with your healthcare practice getting busier, it only makes sense to have a solid IT support company enlisted to monitor all of these tools. Physicians and their staff have enough on their plate working to care for their patients. The implemented technology is designed to make their lives easier and more efficient so they can spend more time with their patients. What is helpful with these systems is that there are IT consulting and service companies to monitor all system activity to make sure the workflow is fluid.
As technology advances for the healthcare industry, so does the technology to support these systems. IT support companies stay ahead of the ball watching for any potential threats or malfunctions, which, more likely than not, can be remedied before the office even knows there was an issue.
To protect the VOIP phone system, the automated marketing services, the cloud services housing crucial and sensitive patient records and health data, and the other digital services implemented, managed IT services help to decrease any downtime, thus loss of service and revenue.
Healthcare Practices are Upgrading to Information Technology Systems
Healthcare professionals are jumping on board the digital tidal wave to decrease manual efforts, increase efficiency, play a larger role in medical research, create more face time with their patients, and, to overall, decrease healthcare costs in their practice.
Your Local Medical IT Solutions Professionals
To learn more about healthcare technology contact Northern Arizona IT for professional and experienced IT consulting support for your practice. Northern Arizona IT is an IT services company located in Prescott, AZ serving small to medium-sized businesses and medical practices. They provide VOIP services, automated marketing, cloud services, managed IT services and excellent customer service with around-the-clock monitoring of business systems.