We’ve all heard that every industry should have a code of ethics, but do you know what ethics are?
Having ethics and morals is what differentiates us as humans. They help you make choices between what’s acceptable, and what isn’t.
A code of ethics sets the standards for what is expected from professionals. This document can help you differentiate right from wrong easily, due to the use of strong words such as “always” and “never”.
Every profession must follow this code, and the IT industry is no exemption. IT support professionals should always go by this document because they work with personal information.
Sometimes, IT professionals can get into a situation where their judgment is vital. For example, if they notice that their client is doing questionable things, should they report it or keep it to themselves to protect the client’s privacy?
What is Ethics for IT Consulting Firms
IT Consulting firms can help you solve specific problems or overcome a temporary challenge. Being a short-term contract can make the firm think that they can jump over the ethics code.
But doing this can have serious consequences, and it could even prevent other clients from hiring the firm.
The industry must have some basic moral concepts such as intellectual property, the privacy of the clients, and moral responsibility.
IT professionals must hold in strict confidence all information concerning the business of the client, and should not divulge such information.
Members of the industry must assist in maintaining the integrity of the company, and the IT professional should participate in those activities.
You have an obligation to support and advance the interests of the company and the Information Technology professionals. The rights and aspirations of the colleagues should always be respected.
Why is the Ethics of IT Services Important?
Ethics in IT Services are important because it creates a sense of trust, responsibility, and integrity. Ethics also promote privacy, confidentiality, and help to prevent conflict and dishonesty.
Sometimes people don’t understand that what is legal isn’t always ethical. This can cause serious issues for the professional working in a specific case, and that is why the worker should know the code of ethics.
BENEFITS OF AN ETHICS CODE
Having a code within the industry can avoid issues that could happen if the professional isn’t ethical, and it also protects the company from any data leaks.
- Discourages the sharing of passwords and sensitive information – this helps secure the computer system from any malicious attack.
- Encourages data protection due to the client’s privacy.
- Prohibits unauthorized deletion, copying or modification to the private data – this ranges from emails to classified files.
- Discourages users from vandalizing, participating in fraudulent activities, and unlawfully using information.
- Avoids conflict of interest within the company, and demonstrates competence and quality to the service.
Learning from the Mistakes of Others to Protect IT Service Management
It’s vital to the industry that we understand how other companies experienced malfunctions in their network’s privacy. IT service management can be a vulnerable area of a company, but it can also be protected.
There have been many security breaches throughout the years. We have to analyze the conditions of the violation to avoid that in our industry.
Sometimes, a company is so busy trying to produce and sell products, they forget about the security measures they must take. This is why it’s so important to have an IT consultant or a computer support specialist. They will focus all their efforts for maintaining the software.
There isn’t an international code of ethics, and this can drive the industry to create an internal system. This code should be based on four primary things: commitment, courage, focus, and respect.
First of all, the commitment to the work team. This means that you should trust your co-workers because they all have the same interest, keeping the company moving forward.
And most importantly, there should be respect between all workers. People from all races, ages, and backgrounds should be accepted and cherished as valuable members of the company.
How IT Solution Businesses Want an Ethical Solution for their Customers
To have a successful IT business, your customers should trust your company. Building trust and credibility with your clients is essential for retaining customers, which is crucial for success.
If there’s a gap in your codes or there’s a security hazard, it can drive customers to think you will not keep their data confidential. One thing thriving IT solution businesses have in common: customers with confidence in their services.
The most important thing about being an IT professional is to understand that your client’s interest is above your own. For example, if you’re working in a campus dealing with students’ personal information, you can not use your admin privileges to read their emails. This can cause a major security hazard, and then your customers will not trust your workers.
Implementing a strong set of IT code of ethics into the industry will assist in the IT company’s success. IT solutions is a booming industry, but it wouldn’t work without a strong code of ethics.
How to Know if Your IT Professional Follows a Code of Ethics
Before hiring an employee, you should try to determine if they have strong ethics or not. The profile of an IT professional is an individual with outstanding interpersonal skills and an organized personality. If you don’t see these characteristics during the interview, you should go onto the next candidate.
This crucial for the industry, because you can avoid so much trouble just by asking simple questions, such as:
- What would you include in a computer system analyst document? — This document details the operational specifications of IT systems, so the candidate should list data flows, user scenarios, and functional activities.
- What is an essential quality in an IT consultant? — The response should include attention to detail, different approaches to resolving issues, and excellent organization skills.
- Describe a mistake during your duties, and how did you solve it? — Look for stories where the candidate erred, solved their mistake, and learned an important lesson due to that experience.
After the interview, you should always ask the candidate for personal references. Ask where they worked before, how they behaved during the time working there, and why they are not working in that company anymore.
But, you should always hire a person based on your gut feeling. If the candidate seems exceptional, but something seems off, listen to your instincts. Hire someone you feel connected to, and you’ll notice good vibes in your working environment.
Northern Arizona IT is a trusted IT consultant in Prescott, Arizona serving all of the Grand Canyon State. The company specializes in managed IT solutions, cloud-based storage systems, data protection and security among a slew of other services that will streamline your business.
Northern Arizona IT has been in business for over 10 years and have grown in trust and high standing with their clients. Give them a call today to see if they are the right fit for your business IT needs.