Status: Critical (Windows 10 computers)
Effect: Potential Loss of Data
What you need to do: If your computer is asking to install updates, do NOT do so at this time.
Please pass this around your office and to family/friends who may use Windows 10.
The latest major update for Windows 10 from Microsoft (1809 Fall Update) has been reported to be deleting all files from Documents and other folders on the local computer.
Microsoft has paused the rollout of Windows 10 October 2018 Update (version 1809), the latest version of the Windows 10 operating system, which Microsoft released on the week of Tuesday, October 2. In a support document updated yesterday, October 6, the Redmond-based OS maker said, “We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating”.
Our recommendation, for now, is to NOT install the v1809 until Microsoft resolves the issue. Once we feel confident that the issue is resolved we will notify you, so you may proceed with updating your systems.
A note to our Managed Services partners. We have disabled the installation of v1809 for 90 days as a precautionary step. Other updates that we have deemed necessary and safe will continue to roll out automatically.
Thank you for taking the time to read this bulletin and we will keep you posted on further updates.